Terms & Conditions
Booking Terms and Conditions
We strongly recommend you print a copy of the "Booking Terms and Conditions". Should you have any queries, please call us on: (021) 4320733
These conditions govern all bookings with Internet Leisure & Corporate Limited (ILC) (the Company), trading as Take Two Travel Solutions, and Eton Travel Agency whose registered office is at No. 46 South Mall, Cork, Ireland acting as your agent in the purchase of travel services from Airlines, Hotels, Tour Operators, Transfer Companies and other travel related suppliers. All Travel Arrangements the Company makes are either as (a) your booking agent where your contract is with the supplier(s), that is Individual Travel Arrangements or (b) an Agent of the supplier of pre-arranged “packages” or where the Company is the supplier of pre-arranged “packages” as described below.
(a)Individual Travel Arrangements: Where the company acting on behalf of the consumer, contracts individual travel arrangements with airlines, accommodation providers, cruise and transfer providers and any other travel related suppliers.
(b) “Packages”: A package is defined as a pre-arranged trip organised by the Company or a Tour Operator combining flights and accommodation/transfers/cruise that are sold at an inclusive price, that is at least 24 hours or includes an overnight stay.
Any booking made or order placed by you, whether through the Company’s website or otherwise, shall be deemed an offer by you to purchase the travel services offered by various suppliers subject to these booking conditions and it shall be at the Company’s discretion to accept the offer; said acceptance shall be deemed to exist on dispatch of a confirmation invoice to the client by the Company.
No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice. All contracts with the Company and all matters arising from them are subject to Irish law and to the exclusive jurisdiction of Irish courts. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party.
Booking services with the company are currently only available to persons who are at least 18 years old. By submitting a booking, you warrant and confirm to us that you comply with those arrangements.
As we are acting only as a booking agent, we have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.
In the case of Group Bookings, by signing the booking form the consumer (when a consumer is under 18 years old, the authority of a parent or legal guardian) confirms that they have given permission to the Group Organiser to deal with us on their behalf.
2. Payment by Credit / Debit Card
Payment is required for all products at the time of booking. In the event that the Company is unable to obtain confirmation and cannot offer an alternative, a refund will be issued within 14 days. The Company will not accept responsibility for cash sent through the post. Taxes do fluctuate in line with exchange rates and will be recalculated on the day final balance payments are collected. You will be advised if additional monies are due. Payment on booking requests can be made by Visa, Mastercard, American Express. In accordance with mail order regulations, all documents will be posted to the billing address of the credit card holder and not the address of the passenger (unless they are one and the same).
We strongly recommend that all documents be sent to you by registered Post or Courier Service to your home, office or departure airport for an additional fee. Documents can be mailed by First Class post, but the Company will not accept responsibility for documents mislaid or lost in the post.
3. Alterations by the customer:
(a) Alteration: Any alterations by you will be subject to the supplier charges plus the company’s administration fees as detailed below in paragraph (c).
(b) Cancellation: You or any member of your party may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. The supplier charges plus the company’s administration fees as detailed below in paragraph (c) will apply and are based on the day the written cancellation is received and whether documents have been issued.
(c) Payment, Cancellation charges and Administration fees:
Payment: Travel arrangements must be paid for in full at least 12 weeks before the scheduled date of departure or if the contract is made later than 12 weeks before the scheduled date of departure, it must be paid for in full at time of booking or acceptance of the offer. The Company have the right to charge Late Payment Fees if travel arrangements are not paid for in full by balance due date.
Cancellation or Cancellation for Non-Payment: If the travel arrangements are not paid for by the due date, the Company shall have the right to cancel them. If the Company, at your request, agrees to delay cancellation of the travel arrangements, then if the Company subsequently cancels for non-payment, the cancellation charges set out below shall apply and be payable by you. If you decide to cancel, the cancellation charges set out below apply. If any changes are made once flights have been purchased, then name change fees will apply. If you are a member of a Group Booking where 10 or more consumers arrange to travel together, you must make any alterations or cancel with the Group organiser and it is the Group organisers responsibility to ensure that all passenger names provided to us at the time of booking are as per passport and they must be in typed format, via email.
Cancellation Fees: Because of the ever-changing nature of supplier fare and rate structures and the increasing availability of instant purchase travel services with restricted conditions, most of the services we offer on behalf of the suppliers must be paid for in full at the time of booking. As most of these services are non-refundable, cancellation of travel arrangements involving instant purchase and restricted condition fares or rates will incur the supplier cancellation fees plus the company’s administration fees as detailed below. All charges apply to each person covered by a booking. As cancellation cover applies immediately, any insurance premium paid is not refundable.
More than 12 weeks before the departure date: € 200 per person.
Within 12-8 weeks of departure: € 250 person.
Within 8-4 weeks: € 300 per person.
Within 4 weeks of departure: €400 per person.
Note: All airline tickets, particularly promotional fares, are payable in full on booking and are non-refundable regardless of the date OR reason for cancellation. In all cases, unused car rental portions or vouchers are non-refundable.
No-Show: If you do not show up and check-in for any flight, hotel, car hire or transfer on time, and or otherwise do not avail of any product or service booked by the Company on your behalf, you will not be entitled to any refund. Please note that if you have purchased a return flight and you do not use the first flight, most airlines automatically cancel the remaining flights in your itinerary.
You will be notified on your confirmation invoice if different cancellation charges apply.
4. Alterations by the Company:
Although the Company makes every effort to ensure that published descriptions provided by suppliers are correct, it does not own or operate airlines and other suppliers and cannot control or prevent changes and differences to descriptions provided. In such cases the Company as the agent of the consumer shall do all that is reasonably possible to rectify any changes. The Company reserves the right to change the description of any flight and/or ground service before you book, where such a change has been notified to the company by the supplier.
(a) Individual Travel Arrangements: Although under no obligation to do so, the Company will endeavour to notify all changes before departure if it is practicable to do so. (Please see Clause 13 Flights.) Alterations to bookings of this kind are infrequent. No compensation is payable by the Company in such cases however the Company may, acting on behalf of the customer, endeavour to obtain compensation or refund should the Company deem such alteration to be a “major” change. A major change is one made before departure that involves a difference of more than 12 hours in departure from Ireland, a change in your resort region overseas, or a change of accommodation to a lower classification than that booked. A minor change is any other change. Should a minor schedule change occur to your itinerary after full balance/ticket issue, on either the outbound, or return flights the relevant supplier’s decision will be final.
(b) Packages: Occasionally due to reasons beyond the Company's control, it may be necessary to amend the flights and/or other services which make up a package booking after it has been confirmed. Such changes are considered to be either "major" or "minor" as defined above.
Whilst the Company has the right to make a minor change at any time without notification, major changes will be advised as soon as is practicable offering you the choice of (a) accepting the amendment as notified (b) purchasing another arrangement from the Company with the price difference payable/refundable as appropriate (c) cancelling the arrangement(s). If you choose (c) all monies paid to the Company for the package will be refunded. In addition, you will receive the compensation listed below, except in cases of "force majeure" or "low bookings", as defined in Clause 6 below. You must inform the Company of your decision as soon as possible after receiving notification (and in any event within 7 days).
Period before scheduled departure within which a major change is notified.
Compensation per person:
Over 56 days: NIL
56-29 days €25
28-15 days €40
14 days €50
Note: In all cases the Company's liability is limited to the rates of compensation listed above. No further claims will be accepted for costs or additional expenses incurred as a result.
5. Cancellation by the Company:
a) Individual Travel Arrangements: In the unlikely event that a booking must be cancelled, a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. No compensation is payable.
(b) Packages: The Company reserves the right to withdraw or cancel the service on offer. If the booking is cancelled before departure for any reason other than non-payment by you then you will be offered the choice of purchasing another arrangement from the Company, with the price difference payable/refundable as appropriate, or of receiving a full refund of all monies paid to the Company (except insurance premium and any amendment fees). In addition, unless the cancellation has been caused by "force majeure" or "low bookings" (defined in Clause 6 below) compensation will be paid on the scale set out in Clause 4 above. The Company will never cancel a package within 30 days of departure except for reasons of "force majeure" (see Clause 6).
6. Force Majeure / Low Bookings:
(a) “Force Majeure”: includes war, threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers, technical or maintenance problems with transfer, unforeseen operational decisions of air carriers such as changes of schedule, or any unforeseeable or unavoidable event beyond the Company’s control.
(b) “Low Bookings”: is where the number of persons who have booked a particular arrangement is less than the minimum required to make it viable.
7. Responsibilities of the Company:
(a) Individual Travel Arrangements: In consideration of the fact that the Company acts only as a booking agent, the Company has no liability whatsoever for any aspect of the arrangements and, in particular, has no liability for any loss, personal injury or death however incurred. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
(b) Packages: If any part of the package you book with the Company is not as described and does not reach a reasonable standard, or if you suffer personal injury, illness or death as a result of any improper performance by the Company of the obligations it owes to you under this contract, the Company will pay you reasonable compensation taking into account all relevant factors including the invoice price of your package, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. However, this acceptance of liabilities is subject to the following three qualifications:
(i) The Company will not be liable to pay you any compensation if the deficiency, personal injury, illness or death concerned does not result from any fault on the part of the Company or its suppliers, but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (excluding one of the Company's suppliers) or by circumstances which neither the Company nor its suppliers could have anticipated or avoided even exercising all due care.
(ii) The Company's liability to compensate you and the amount of compensation payable by the Company is limited in accordance with certain international conventions, the Warsaw Convention as amended the Hague Protocol 1955, the Berne Convention 1962, the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions are available from the Company upon written request, but 28 days should be allowed for delivery.
(iii) It is a condition of the payment of compensation to you pursuant to Clause 8 that you notify the Company of any complaint or claim strictly in accordance with Clause 9 below and, further, assign to the Company any rights you may have against any third party in connection with your claim. You must co-operate with the Company and the Company's insurers in this regard.
If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the package you have booked with the Company, the Company will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances and, where appropriate and at the Company's sole discretion, financial assistance up to a limit of €3,175 per confirmation invoice (not per member of your party). Any such financial assistance is for the sole purpose of taking legal proceedings against a third party responsible for your injury, death or other loss. Assistance must be requested within 90 days of the incident concerned and is repayable to the Company from any monies received from a third party or under any insurance policy.
Nothing in these conditions shall be deemed to exclude or restrict the Company's liability for death or personal injury caused by its negligence.
8. Your Responsibilities:
9.A PERSONS WITH SPECIAL NEEDS
It shall be your responsibility to disclose to the Company any physical or mental condition of a member of your party which may be relevant. You are required to complete and return the Company’s Special Needs Form detailing any special requirements which they may have as a consequence of any physical or mental condition. The Company cannot accept liability for the unsuitability of any travel arrangements where you fail to complete and return the form. The Company reserves the right to decline to provide travel arrangements for a person with special needs where in the Company’s opinion those arrangements would be inconsistent with those special needs.
Accessible Air Travel: Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of their disability, age or a temporary injury. To take full advantage of the service * you need to pre-book 48 hours in advance of your flight. [*it is recommended that if possible you book such services at the time of booking] You can find out more information via http://www.aviationreg.ie/consumer-protection/persons-with-reduced-mobility.136.html
You are responsible for checking all travel documentation immediately it is received. If you consider any document to be incorrect or have a query in relation to its contents, you need to notify the Company of your concern and the Company shall respond as soon as possible.
9.C. CANCELLED OR DELAYED FLIGHTS
Pursuant to Regulation EC261/04 airline passengers are granted new rights including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights will be publicised at EU airports and will also be available from affected airlines. HOWEVER, YOU SHOULD NOTE THAT REIMBURSEMENT OF THE COST OF A FLIGHT THAT FORMS PART OF YOUR PACKAGE IS THE RESPONSIBILITY OF YOUR AIRLINE AND WILL NOT AUTOMATICALLY ENTITLE YOU TO REIMBURSEMENT OF THE COST OF YOUR PACKAGE FROM US, and it will be your own responsibility to make claims under this regulation directly with the Airline concerned.
If a problem occurs, whilst you are abroad, you must inform the relevant supplier (e.g. hotel, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must contact the Company's Head Office in Dublin immediately by telephoning (353) (1) 5005555, so that the Company is given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write within 28 days of your return to the Company's customer relations manager quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder the Company's ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have will be extinguished or, at the very least, substantially reduced.
European Commission Online Dispute Resolution ('ODR') Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/
10. Passports, Visas and Health Requirements:
Some information about passport, visa and health requirements may be shown on your confirmation invoice. Clients must check applicable requirements with their Embassy. Please check your visa requirements and note that many countries require that your passport is valid for six months beyond the period of your stay. Transit Visas may be required when changing flights by certain passport holders, you should check with the relevant Embassy if you are changing flights to/from your destination.
Requirements can change and it is your responsibility to ensure that you comply with applicable passport, visa and health requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss or damage which you or the Company incurs as a result of your failure.
It is your responsibility to check in advance of travel if a negative COVID-19 test is required. In addition, all costs associated with testing will be borne by you. You may be required to produce a Health Certificate which confirms that you have tested negative for COVID-19, or you may be subject to testing at the airport and most locations will require face masks to be worn and other safety precautions to be taken. It may also be necessary to quarantine on your return from travelling abroad. Failure to have correct health requirements in place may prevent you from travelling and no refund will be due if you are denied travel for this reason.
It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g., hotel managers, airline pilots) and the Company have the right to terminate arrangements made on your behalf, in which case the Company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Further, you will be liable to reimburse the Company for any expenses whatsoever it incurs as a result of your behaviour.
12. Supplier’s Conditions:
Please note, that between you and any of the suppliers whose services form a part of your booking, the suppliers' standard terms and conditions will apply. This is particularly important in the case of “Individual Travel Arrangements " where the company acts only as a booking agent between you and the relevant suppliers. The suppliers' standard conditions may limit or exclude liability, often in accordance with international conventions. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery.
Please note that a flight described as "direct" will not necessarily be non-stop. All departure/arrival times are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational / maintenance requirements, and the requirement for passengers to check in on time. The Company is not liable if there is any change to a departure / arrival time previously given to you or shown on your ticket. It is for this reason that all clients are advised to reconfirm their flights, with the airline, 72 hours prior to departure. The Company is also unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned. Your ticket is your document of travel and the information on the ticket is deemed correct unless advised, to the Company, by you within 72 hours of departure. All prices shown are subject to availability.
Hotels are generally ranked in stars and apartments and aparthotels in keys. Our accommodation ratings are a guide that rank properties according to quality and are intended to serve as guidelines for guests who are making reservations. While these ratings can be helpful when making a choice of properties, there is no standardised worldwide rating system.
For example, the standard of a 3-star hotel is Dublin is far different from a 3-star hotel in Rome as ratings are determined by local government agencies or independent organisations, and they vary greatly from country to country. In fact, ratings can also vary from city to city within the same country, and even between accommodations in the same city. In other words, there is no uniform measure that determines a property’s rating. Even though star ratings can seem arbitrary, they can still be beneficial and can help to inform you about a property and assist you with your selection process.
National consumer travel organisations, travel websites, accommodation suppliers, the property and guidebooks assign ratings to hotels and apartments, but each one uses its own set of criteria to determine the rating. We use the rating provided by our accommodation suppliers who have a contract with the hotel and these are what we provide as guidance. The Company will not amend, alter, or refund any booking when requested by the customer, where the customer has found an alternative rating and requests an upgrade, or refund, or amendment as a result.
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels. Please note that the hotels booked by us for you are not exclusive to the Company. We are not responsible for any limitation in facilities because of other hotel guests or their activities. The Company does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to The Company and it is the customer’s responsibility to confirm facilities directly with the hotel at the time of travel.
LOCAL TAXES NOT INCLUDED IN HOTEL COST
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. Resort fees, local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.
DESCRIPTIONS AND PHOTOGRAPHS
All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. Although we try to maintain up to date information on any changes, all details displayed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorised occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis; however, most properties have more twin rooms than doubles. If a double bed is requested, please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull-out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed. The maximum number and age of occupants of a room is determined by the Accommodation Provider and the Company shall have no liability in the event the customer is not satisfied with the room size, room layout or bed configuration. Should the customer wish to complain to the Company, please refer to Clause 9.
15. Special Requests:
If you have any special requests, these will be passed on to the relevant supplier but cannot be guaranteed by the Company, therefore any reservation made, will not be conditional upon the confirmation of a special request.
16. Financial Security:
To ensure that you would be refunded and/or repatriated in the unlikely event of the Company’s insolvency the Company is licensed and bonded by the Commission for Aviation Regulation, license no. TA 0523.
The Company shall not be responsible for any damage to or loss of luggage or personal items. The Company strongly recommends the purchase of travel insurance. Visit our web site for prices. All incidents of damaged, lost or stolen luggage should be reported in writing directly to your insurance company. Note that all airlines limit the amount of baggage you are permitted to carry by weight and/or a piece system. All excess luggage will be subject to additional charges by the airline. The limitations that apply to your reservation will be noted on your itinerary. In most cases you will be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.
18. Booking ages:
It is a condition of booking that we do not accept any bookings / reservations from a person aged under18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.
19. Pre-Travel Advice:
The DEPARTMENT OF FOREIGN AFFAIRS may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the Internet under the address www.dfa.ie prior to travelling.
20. Travel insurance:
We cannot recommend strongly enough the importance of taking out adequate travel insurance. Many principals require you to take out travel insurance as a condition of booking with them to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. Pre-existing medical conditions of all those on whose health your travel arrangements depend). If you do not disclose relevant information your insurance may not be effective. You must read your policy booklet thoroughly and if you are not satisfied with the cover you can apply for a refund with 7 days of purchase.
21. Pregnancy and children:
Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA’s) published fare. Airlines regard those aged 0-23 months for the entire travel period as infants, and those aged 2-11 years for the entire travel period as children. Any other person is required to pay the adult fare.
22. Unaccompanied Children Under 16:
Please note that rules and regulations for children travelling alone may vary by country, so please check the applicable regulations with the local country authorities. It is essential that you speak to one of our sales consultants for exact information on the airline your children are travelling on.
By booking with us you acknowledge and agree that you accept the inherent risks associated with all parts of your travel. It is important to read and understand our terms and conditions of booking and rest assured we will provide you with our best attention at all times.
Revised October 2022